Tyler Cameron

Senior Consultant


An IT Service Management expert with 10+ years of experience delivering IT Service Management processes and functions across large government departments.

Results-driven professional with experience across the IT Service Management lifecycle, but with particular knowledge and specialisation in both Incident Management and Change Management.

Expertise

  • IT Service Management

  • ITIL Process development

  • Data analysis and synthesis

  • Framework development

  • Workshop facilitation

  • Maturity assessment

  • Change Management

  • Continual Service Improvement

Qualifications

  • ServiceNow CSA Certified

  • ITIL V4 Foundation

  • SIAM Foundation

Nationality

  • Australian

Relevant Experience

Very Large Government Agency (80,000+ employees)
Tyler assisted the customers with uplift of ITSM capabilities.

  • Analysis of current state of ITSM processes and identification of capability gaps and opportunities for improvement.

  • Review of requirements for ITSM processes (e.g. service catalogue items) and translation to technical solution requirements.

  • Use of data analysis techniques to identify efficiency improvements and opportunities for automation including service catalogue item development.

Very Large Government Agency (80,000+ employees)
Change and Release Process Manager
Tyler managed and oversaw delivery of Change and Release Management services that included:

  • Governance of end-to-end Change and Release Management processes within a SIAM ecosystem, ensuring alignment across multiple suppliers, internal teams, and customer stakeholders.

  • Collaboration with Service Owners, Technical SMEs, and Suppliers to embed continuous improvement, refining change models and increasing collaboration throughout the change lifecycle.

  • Driving process improvement initiatives using holistic and systems thinking to continuously enhance service delivery practices and outcomes.

Very Large Government Agency (80,000+ employees)
Incident and Service Request Process Manager
Tyler managed and oversaw delivery of Incident and Service Request Management services that included:

  • Management of technical communication bridges to resolve high-severity incidents quickly and effectively.

  • Management of incidents end-to-end, ensuring timely resolution and accurate ticket handling.

  • Liaising with third level resolver groups and assisting clients with resolution issues to facilitate rapid restoration.

  • Identification of trends / review of major incidents to drive process improvements and reduce recurrence.

  • Identification of potential new service request opportunities, including capture of requirements.