Meet the team
Harold Petersen
Director and Principal Consultant
Over 25 years' experience specialising in ICT Strategy & Governance, DevOps, SIAM, ITSM, Project, Programme and Portfolio planning and management and Organisational Change.
David Buckley
Business Unit Director & Practice Lead
25 years’ experience in design, delivery and improvement of ICT services including the development of IT Service Management solutions.
Helen Madigan
Business Unit Director & Practice Lead
Over 20 years specialising in organisational change and business transformation, with experience helping the public service navigate large scale, complex changes.
Sarah Clunes
Principal Consultant
Over 17 years’ experience working within multiple government agencies Sarah is a dedicated and result driven consultant specialising in areas of ITSM, SIAM and Project/Programme Management.
Sue Lamont
Principal Consultant
A comprehensive background of 35 years in the IT industry, specialising in Service Management Consultancy and balancing value to the clients and ensuring efficient Service Delivery.
Elissa Fortescue
Senior Consultant
An experienced IT Service Management consultant specialising in management and improvement of service operations, service desks and ITSM capabilities to enable clients to realise efficiency and value from their IT investment.
Mick Ciccia
Senior Consultant
A proven Service Delivery Advocate with over 20 years’ experience in numerous aspects of IT Support and Service Management using ITIL methodologies.
Kim Eaton
Senior Consultant
Strategic and adaptable ITSM Specialist with over 14 years of experience in the federal government, including over 12 years in ICT.
Huong Mai
Principal Consultant
Passionate about IT Service Management and applying ITIL processes in order provide best practices to achieve change for clients.
Jagat Bhavsar
Senior Consultant
Over 20 years’ experience in the ICT industry, providing advisory consulting, management, and implementation services globally to solve complex organisational challenges.
