Meet the team
Harold Petersen
Director and Principal Consultant
Over 25 years' experience specialising in ICT Strategy & Governance, DevOps, SIAM, ITSM, Project, Programme and Portfolio planning and management and Organisational Change.
David Buckley
Business Unit Director & Practice Lead
25 years’ experience in design, delivery and improvement of ICT services including the development of IT Service Management solutions.
Helen Madigan
Business Unit Director & Practice Lead
Over 20 years specialising in organisational change and business transformation, with experience helping the public service navigate large scale, complex changes.
Sarah Clunes
Principal Consultant
Over 17 years’ experience working within multiple government agencies Sarah is a dedicated and result driven consultant specialising in areas of ITSM, SIAM and Project/Programme Management.
Chris Phokos
Principal Consultant
Tertiary qualified with broad experience across IT Service Management, Release Management, Change Management, ServiceNow Implementation, Scaled Agile (SAFe), DevOps, Project Management, and Governance and Assurance.
Huong Mai
Principal Consultant
Passionate about IT Service Management and applying ITIL processes in order provide best practices to achieve change for clients.
Elissa Fortescue
Senior Consultant
An experienced IT Service Management consultant specialising in management and improvement of service operations, service desks and ITSM capabilities to enable clients to realise efficiency and value from their IT investment.
Mick Ciccia
Senior Consultant
A proven Service Delivery Advocate with over 20 years’ experience in numerous aspects of IT Support and Service Management using ITIL methodologies.
Kim Eaton
Senior Consultant
Strategic and adaptable ITSM Specialist with over 14 years of experience in the federal government, including over 12 years in ICT.
Jagat Bhavsar
Senior Consultant
Over 20 years experience in the ICT industry, providing advisory consulting, management, and implementation services globally to solve complex organisational challenges.
Damian Waters
Senior Consultant
Over 15 years experience in IT Service Management and Service Integration Management (SIAM), Service Delivery, Client Engagement, and Program/Project Management within the ICT industry.
Tyler Cameron
Senior Consultant
An IT Service Management expert with 10+ years of experience delivering & implementing IT Service Management processes and practices across large government departments.
