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Do any of the following challenges apply to your Organisation?

There are too many financial surprises and operational IT cost challenges with too many teams competing and duplicating activities without alignment of objectives and resources.

Every meeting is called a ‘standup’, the walls in your offices are covered in post-it notes and terms like ‘agile’, ‘lean’, ‘DevOps’, ‘Continual Service Improvement’ and ’Value Stream Management’ are frequently used to indicate that your projects and releases will be better, faster and cheaper. However, actual outcomes don’t seem to be significantly more agile and/or of better quality.

The relationship between IT and the business is patchy and IT is not a systemic part of decision making. There are too many governance boards, terms, processes and roles and it seems hard to see the wood for the trees in your IT Operating model and ICT Governance.

If so, we can help.

Imagine your business people being able to access their IT services simply and efficiently, your business clients come to you to help them with their strategy and your IT estate is understood and financially efficient.

At Fresh Tracks, our services are designed to help you optimise the performance of the IT capabilities that underpin your Digital environment, get the best return on your IT Investment, and to help you move to the future of Digital enablement by IT Services.

Explore how our services can help you achieve your Digital goals.

Services we offer

Fresh Tracks Advisory and Training services support and enable our customers to develop capabilities to apply in their business environments
Our Advisory and Training services leverage our deep knowledge and accreditations in best practice frameworks, combined with our own real-world experience and track record of service provision.
Our Advisory and Training services apply to our three practice domains:
- IT Service Management (ITSM), Service Integration and Management (SIAM) and Enterprise Governance of IT (EGIT)
- Project, Program, Portfolio and PMO Management (P3M)
- Business Efficiency and Agility
Our Advisory services include:
- Current state assessments, health checks and assurance reviews
- Target operating model design
- Process design and tool alignment
Our Training services include:
- Accreditation training and exam preparation.
- Bespoke training and coaching tailored to the needs of your organisation
- Business Simulations and ‘gamification’.
- For full details, see our training catalogue at: Training

Fresh Tracks is an expert in transformation management. We recognise that different organisations have different practices in the management of transformation initiatives. We leverage the frameworks that best suit your organisation, culture and transformation objectives selecting ‘waterfall’ Program Management frameworks, (scaled) agile frameworks and/or hybrid frameworks.
Importantly, we are experts in Organisational Change Management best practices which we embed within our transformation management to enable your business outcomes and drive benefit and value realisation.
Our Transformation Management services apply to our three practice domains:
- IT Service Management (ITSM), Service Integration and Management (SIAM) and Enterprise Governance of IT (EGIT)
- Project, Program, Portfolio and PMO Management (P3M)
- Business Efficiency and Agility
Our Transformation Management services include
- Target state operating model implementation
- Transformation program planning
- Establishing transformation program controls (including risk, benefit, quality, scope, time, cost controls)
- Transformation management
- Communication, Stakeholder Management and Organisational Change services

The success of Fresh Tracks and our customers is driven by the experience and knowledge of our people. All our Fresh Trackers have at some time worked in operational and service delivery environments, and we believe that this everyday experience along with a real understanding of best practice enables us to provide our customers with high quality managed services and resources.
Fresh Tracks provides resources and managed services across our three practices domains:
- IT Service Management (ITSM), Service Integration and Management (SIAM) and Enterprise Governance of IT (EGIT)
- Project, Program, Portfolio and PMO Management (P3M)
- Business Efficiency and Agility
Our Managed Services Include
- IT Service Management Office (SMO)
- Service Integration and Management (SIAMaaS)
- Project Management Office (PMOaaS)
- Agile CSI (Continual Service Improvement) management
Our resourcing services include
- ITSM practitioners and leaders (across all ITIL practices)
- Project Managers
- Program Managers
- Scrum Masters
- Release Train Engineers
- Business Analysts
- CSI Managers