The SIAM™ certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem. A candidate who successfully completes the SIAM™ Foundation knows how Service Integration and Management delivers business value and is able to contribute to the implementation and use of SIAM in an organisation. 

Candidates should be able to demonstrate knowledge of the fundamental concepts of Service Integration and an understanding of bringing together multiple service providers to strive for a common goal, in order to support the client organisations’ agreed objectives for service delivery. 

At the end of your SIAM Foundation course, candidates will be able to:

• Understand the main concepts and processes of SIAM that are used in organisations 

• Establish a SIAM ecosystem in order to better organise the organisation's resources 

• Provide better support during a SIAM implementation by understanding the main considerations for the most important processes 

• Reduce risks associated with Integrated Services and the SIAM ecosystem

• Connect different practices with SIAM to boost and improve the organisation’s service provision. 

• Integrate services by using different structures based on SIAM practices and methodology 

• Recognise the key stages of SIAM implementation in order to better plan its roll-out 

• Determine SIAM roles and responsibilities in processes and the organisation

• Select the most appropriate SIAM practices in line with the organisation’s environment and maturity. 

The EXIN SIAM™ Foundation exam tests a candidate’s knowledge and understanding of the terminology and the core principles of SIAM. This certification covers subjects including the potential benefits, challenges, and risks of implementing Service Integration and Management. 

This course prepares you for the closed-book, 60 minute, 40 question exam leading to the SIAM™ Foundation Certification. This exam is administered by EXIN. You must attain a passing mark of 65% (24 marks) to be awarded the certificate. 

This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or that want to implement this methodology in an organisation, in particular those professionals who are already working with IT Service Management processes. Furthermore, this SIAM™ certification is intended for providers that want to implement and manage Service Integration and Management models. 

The following roles could be interested in this module: 

• Chief Strategy Officers (CSOs) 

• Chief Information Officers (CIOs) 

• Chief Technical Officers (CTOs) 

• Service Managers 

• Service Provider Portfolio Strategists/Leads 

• Process Managers 

• Project Managers 

• Change Managers 

• Service Level Managers 

• Business Relationship Managers 

• Program Managers 

• Supplier Managers 

• Service Architects

• Process Architects 

• Business Change Practitioners and 

• Organisational Change Practitioners 

There are no specific pre-requisites for entry to the examination; however it is strongly recommended that candidates have good knowledge of IT Service Management terminology, for instance through a recognised IT Service Management framework.