Sarah Clunes
Principal Consultant
With over 17 years’ experience working within multiple government agencies Sarah is a dedicated and result driven consultant specialising in areas of ITSM, SIAM and Project/Programme Management. Sarah leverages expertise in frameworks such as ITIL, Agile, DevOps, MSP and Prince 2 to help organisations streamline their IT services, improve customer satisfaction and drive business efficiency.
Expertise
Transformation Management
Target State Design
Project/Programme Management
IT Service Management advisory
Service Integration and Management
Scrum Master
Service Delivery Management
Current state review and assessment
Process analysis and improvement
Strategy design
Training and Mentoring
Workshop facilitation
Qualifications
ITIL Continual Service Improvement
ITIL v4 || Foundation Certificate
SIAM || Foundation Certificate
DevOps || Foundation Certificate
PRINCE2 || Foundation Certificate
MSP || Foundation Certificate
BRMP || Certification
Nationality
Australian citizenship
Relevant Experience
Seeing Machines Ltd
Enterprise Digital Automation Process Owner
Seeing Machines provides world leading real-time driver fatigue & distraction monitoring and accident prevention technology, Sarah’s engagement was to define an enterprise target state operating model for digital automation and feature enhancements. Sarah was responsible for optimising the automation of business processes and the continuous improvement driving innovation, efficiency and ensuring ongoing alignment with the business objectives and technological advancements.
Seeing Machines Ltd
Project Manager implementing HRMS for the business
Project management to approach the market and select a new Human Resource Management System (HRMS) for Seeing Machines globally, Sarah was responsible for defining the business case, documenting the functional and non-functional requirements, meeting with the vendors and the evaluation of the responses via the procurement processes. Sarah defined the business case consisting of elements across people, process, tooling and partners with the chosen vendor with articulated benefits for the business to review and implement.
Large Agency (2000-10,000 employees)
Project Manager / Service Integration and Management consultant
Program to optimise IT Service Management practices within the Department and assist in the approach to market for a Service Integrator. Sarah's responsibilities included the management of multiple workstreams, clarifying roles and responsibilities, updating procedural documentation, workshop facilitation, enterprise target state design and training of team members to embed the agreed upon changes.
Sarah was also responsible for documenting requirements in the approach to market for a Service Integrator and working with procurement teams to stipulate those requirements in the RFP.