Jagat Bhavsar

Senior Consultant

Jagat Bhavsar is a Senior Consultant with over 20 years’ experience in the ICT industry, providing advisory consulting, management, and implementation services globally to solve complex organisational challenges. He specializes in ITSM, SIAM, and operational excellence.

Expertise

  • SIAM Implementation

  • ICT Process Architecture

  • Digital/Cloud Operating Model Design

  • Operations Excellence with Automation

  • Transition Management

  • Process Standardisation and Automation

  • ICT Service Management and Program Delivery

  • Learning and Development Strategy & Plans

Qualifications

  • ITIL V3 Expert

  • ITIL V4 Foundation

  • Prince 2 Practitioner

  • COBIT Foundation

  • Azure Fundamentals

Nationality

  • Australian citizen

Relevant Experience

Very Large Government Agency (10,000+ employees)
Service Management Specialist

  • Assisting the Department with transition of their existing ITSM toolset from HP Service Manager to ServiceNow in a very complex environment. The role included;

  • Eliciting, documenting and gaining approval for business and operational requirements

  • Defining solutions for the interim and target states of the ITSM operating model

  • Development of RFQ and commercial documents in preparation to go to market and assisting in vendor selection

  • Providing options for transition taking account constraints, risk and costs

  • Governance of supplier/s solutions

Very Large Government Agency (10,000+ employees)
IT Service Management Consultant

  • Definition and implementation of a SIAM solution to enable onboarding of infrastructure suppliers

  • Development and definition of Hardware Asset Management policy and procedures. Implementation and operationalisation of new processes including development of reports, dashboards and governance.

  • Improvement of Configuration Management Database to uplift data quality and reporting across internal and external service providers.

CISCO
Senior Consultant

  • Delivered holistic transformations including Service Strategy & Design, Front-line Network/Security Operations, and Software Factory Operations

  • Implemented cross-functional capabilities to deliver significant and sustainable impact

  • Recent client: PLDT (The largest telecommunications company in the Philippines) – delivered a new process architecture to achieve zero-touch operations.

Harold Petersen

Director & Principal Consultant


Harold is a management consultant and transformation manager with over 25 years' experience specialising in ICT Strategy & Governance, DevOps, SIAM, ITSM, Project, Programme and Portfolio planning and management and Organisational Change. He has a demonstrated history of implementing successful digital strategy and transformation programs across process, tools/technology and people aspects as well as training, workshop facilitation and leadership coaching.

Expertise

  • Digital strategy & transformation

  • IT Strategy & Governance

  • Service integration & management (SIAM)

  • IT Service Management (ITSM)

  • Training, workshop facilitation, coaching (SCRUM/DevOps/ITILV4/PRINCE2, MSP, SIAM, P3O)

  • Technology Business Management (TBM)

  • Outsourcing management & governance

  • Business Continuity Management

  • Project, Programme, Portfolio, PMO management

Qualifications

  • Harold holds the ITIL Master certificate and has been a DevOps, ITIL, COBIT, MSP and PRINCE2 agile accredited trainer and implementer since 1994 as well as a regular speaker at itSMF, PMI and ISACA:

  • Managing Successful Programmes (MSP) Advanced Practitioner

  • PRINCE2, PRINCE2 Agile and P3O Practitioner

  • ITIL3 Master (one of only three in Australia)

  • DevOps Leader, SIAM, COBIT5, ISO2230,

  • Digital Strategies for Business (Columbia Business School)

  • Lean Change (organisational change)

Nationality

Australian citizen

Relevant Experience

Large Agency (1001-10,000 employees)
Principal consultant and transformation lead - ITSM uplift program
Harold was responsible for a Current State Review, Target State Design and – together with the customer’s ITSM team - the establishment of improved ITSM processes and a Continual Improvement capability within the epartment’s Digital Solution Delivery division.

Large Agency (1001-10,000 employees)
Principal consultant - Enterprise Governance of IT (EGIT)
Harold was responsible for the design of a COBIT 2019 aligned EGIT Framework in a team responsible for uplifting the departments ICT governance. This included the design of an ICT policy framework, the review and recommended refinement of Governance committees for the full range of ICT control areas and the design of an overarching metrics structure to enable performance and compliance controls. Following the design, Harold has been part of the team to support the establishment of practices in line with the framework.

CASA
Principal consultant - Program Management & Assurance Framework
Our customer had a requirement for the management, governance & assurance of a strategic initiative. Our customer required that the initiative be managed and governed as a transformation program, under whose 'umbrella' projects and agile sprint-sequences would together establish an integrated digitised target state. Harold was responsible for the design and deliver a framework that our customer could use for program management, governance & assurance of its current and any future transformation programs under its portfolio of programs & projects. The framework needed to be based on MSP ('Managing Successful Programmes') best practices, and align with our customer’s ePMO, Project Management, Change Management and Agile standards and practices.

Multiple customers
Principal consultant and Management Trainer SIAM, ITSM, P3M and DevOps
Harold was responsible for ITIL4, PRINCE2, MSP, SIAM, DevOps and P3O accreditation training, Marslander and Phoenix Project business simulations, bespoke workshop facilitation and a variety of current state reviews and advisory assignments for customers across the private and public sector.