Jagat Bhavsar

Senior Consultant

Jagat Bhavsar is a Senior Consultant with over 20 years’ experience in the ICT industry, providing advisory consulting, management, and implementation services globally to solve complex organisational challenges. He specializes in ITSM, SIAM, and operational excellence.

Expertise

  • SIAM Implementation

  • ICT Process Architecture

  • Digital/Cloud Operating Model Design

  • Operations Excellence with Automation

  • Transition Management

  • Process Standardisation and Automation

  • ICT Service Management and Program Delivery

  • Learning and Development Strategy & Plans

Qualifications

  • ITIL V3 Expert

  • ITIL V4 Foundation

  • Prince 2 Practitioner

  • COBIT Foundation

  • Azure Fundamentals

Nationality

  • Australian citizen

Relevant Experience

Very Large Government Agency (10,000+ employees)
Service Management Specialist

  • Assisting the Department with transition of their existing ITSM toolset from HP Service Manager to ServiceNow in a very complex environment. The role included;

  • Eliciting, documenting and gaining approval for business and operational requirements

  • Defining solutions for the interim and target states of the ITSM operating model

  • Development of RFQ and commercial documents in preparation to go to market and assisting in vendor selection

  • Providing options for transition taking account constraints, risk and costs

  • Governance of supplier/s solutions

Very Large Government Agency (10,000+ employees)
IT Service Management Consultant

  • Definition and implementation of a SIAM solution to enable onboarding of infrastructure suppliers

  • Development and definition of Hardware Asset Management policy and procedures. Implementation and operationalisation of new processes including development of reports, dashboards and governance.

  • Improvement of Configuration Management Database to uplift data quality and reporting across internal and external service providers.

CISCO
Senior Consultant

  • Delivered holistic transformations including Service Strategy & Design, Front-line Network/Security Operations, and Software Factory Operations

  • Implemented cross-functional capabilities to deliver significant and sustainable impact

  • Recent client: PLDT (The largest telecommunications company in the Philippines) – delivered a new process architecture to achieve zero-touch operations.