ITIL® 5 Foundation - Bridge

Two individuals discussing at a desk, one pointing at a calculator and the other holding a pen and taking notes in a notebook, in a professional setting.

Designed for ITIL® 4 certification holders who want a quick, focused way to understand the key enhancements introduced in ITIL® Foundation (Version 5).

Core themes:

  • Introduction to the key concepts of digital product and service management.

  • Evolution of the ITIL framework and readiness for the digital and AI-driven world.

  • Focus on the key enhancements from ITIL 4 to ITIL (Version 5)

What you will learn…

  • This module focuses exclusively on the changes and key enhancements introduced in ITIL (Version 5) compared to ITIL 4, enabling candidates to update their knowledge efficiently without revisiting existing material.

     

    The course program comprises:

    • Key ITIL terms and definitions

    • The ITIL Four Dimensions of Digital Product and Service Management

    • The ITIL Product and Service Lifecycle

    • The ITIL Value System

    • Value stream identification, mapping and management

    • ITIL and AI

    • ITIL and other frameworks

  • Outcomes and benefits include:

    • Establishes a common language for digital product and service management within organisations and across customers, partners, and suppliers.

    • Provides a practical understanding of how value is created through products and services.

    • Supports a holistic and adaptable approach to digital product and service management.

    • Enables application of ITIL guidance to improve performance, collaboration, and outcomes.

    • Provides a solid foundation and clear pathways for ongoing professional development.

  • This course prepares participants (who are already accredited on the level of ITIL 4 Foundation) for the bridging examination leading to the ITIL 5 Foundation Certificate.

    Format:

    • A 30-minute, 20 question, multiple-choice exam.

    • Administered by an independent examination body, PeopleCert.

    • A pass mark of 65% is required to receive your certificate.

    The exam is provided as an online examination voucher, upon completing your course you will receive an email from PeopleCert with information on how to register and schedule your exam. The examination is 30 minutes, please allow for an additional 30 minutes for set up and authentication. You will require a photo identification, quiet space, webcam, speakers and a reliable internet connection.

    The exam schedule is available 24/7 so you can sit your exam at a time that suits you. Your voucher will be valid for 12 months, we do recommend you complete your examination as close to the course date as you can – this is when the information is fresh and relevant.

    Fresh Tracks is also accredited to host paper-based exams, should our customer want their group of attendees to do the exam on a prescheduled day. Please contact us if you wish to explore this option.

  • All ITIL 4 certification holders seeking a fast, efficient way to understand what has changed in ITIL Foundation (Version 5) and be accredited on foundation level in ITIL5.

  • Attendees of this course need to be accredited in any ITIL 4 certification (excluding ITIL 4 Specialist: Acquiring and Managing Cloud Services and ITIL 4 Specialist: Sustainability in Digital and IT).

Contact us to learn more or book ITIL training