This training course provides candidates with an overview of the ITIL® 5 framework, including its guiding principles, core models, fundamental concepts and application of AI capabilities in digital product and service management.

Our trainers explain and provide real-world examples of how the framework is used to create, deliver, and continually improve digital products and services.

The course enables candidates to understand how value is co-created through effective product and service management and how organisations apply ITIL® guidance to improve performance, collaboration and outcomes.

This training course also explains how the ITIL® framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organisational contexts and levels of maturity.

The course program comprises:

• Key ITIL terms and definitions

• The ITIL Four Dimensions of Digital Product and Service Management

• The ITIL Product and Service Lifecycle

• The ITIL Value System

• Value stream identification, mapping and management

• ITIL and AI

• ITIL and other frameworks

Outcomes and benefits include:

• Establishes a common language for digital product and service management within organisations and across customers, partners, and suppliers.

• Provides a practical understanding of how value is created through products and services.

• Supports a holistic and adaptable approach to digital product and service management.

• Enables application of ITIL guidance to improve performance, collaboration, and outcomes.

• Provides a solid foundation and clear pathways for ongoing professional development.

This course prepares participants for the examination leading to the ITIL 5 Foundation Certificate.

Format:

• A 60-minute, 40 question, multiple-choice exam.

• Administered by an independent examination body, PeopleCert.

• A pass mark of 65% is required to receive your certificate.

The exam is provided as an online examination voucher, upon completing your course you will receive an email from PeopleCert with information on how to register and schedule your exam. The examination is 60 minutes, please allow for an additional 30 minutes for set up and authentication. You will require a photo identification, quiet space, webcam, speakers and a reliable internet connection.

The exam schedule is available 24/7 so you can sit your exam at a time that suits you. Your voucher will be valid for 12 months, we do recommend you complete your examination as close to the course date as you can – this is when the information is fresh and relevant.

Fresh Tracks is also accredited to host paper-based exams, should our customer want their group of attendees to do the exam on a prescheduled day. Please contact us if you wish to explore this option.

Professionals at all levels and across all types of organisations involved in digital product and service management, including early-career professionals and non-IT roles.

There are no mandatory prerequisites. Work experience in IT services is recommended.