ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

The course will help you to understand:

• how modern IT and digital service organisations operate

• how value streams increase speed and efficiency

• how cultural or behavioural principles guide work that benefits the wider organisation

• how to use commonly-used service management terms and concepts

At the end of your ITIL 4 Foundation course, candidates will have an understanding of the following:

• High level overview of the ITIL 4 Service Value System

• The seven Guiding Principles of ITIL 4

• ITIL’s new Service Value Chain

• The four dimensions of Service Management

• The 34 ITIL practices, with a specific focus on 15 of these

• Key concepts from Lean IT, Agile, DevOps, and Organisational Change Management, and why these are important to deliver business value

This course prepares participants for the examination leading to the ITIL 4 Foundation Certificate. A 60-minute, 40 question, multiple-choice exam is administered by an independent examination body, PeopleCert. A passing mark of 65% is required to receive your certificate.

The exam is provided as an online examination voucher, upon completing your course you will receive an email from PeopleCert with information on how to register and schedule your exam. The examination is 60 minutes, please allow for an additional 30 minutes for set up and authentication. You will require a photo identification, quiet space, webcam, speakers and a reliable internet connection.

The exam schedule is available 24/7 so you can sit your exam at a time that suits you. Your voucher will be valid for 12 months, we do recommend you complete your examination as close to the course date as you can – this is when the information is fresh and relevant.

The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.

There are no mandatory prerequisites. Work experience in IT services is recommended.