HOLLYWOOD DREAMS WORKSHOP

Experience what it means to run an IT service with the support of multiple suppliers.

What you will learn…

Cooperation between business and IT suppliers does not happen by itself, it requires direction! The governance of outsourcing is a high-priority agenda item for organisations. Service Integration and Management (SIAM) involves integrating the sub-services of all kinds of internally outsourced services (including shared services) and externally outsourced services (including cloud services) into an IT chain that increases the efficiency of business processes and helps realise business goals.

  • Hollywood Dreams produces several movies each month and sells movie tickets at the cinema. Hollywood Dreams faces an enormous challenge to improve sales and profit. It has outsourced IT services to three suppliers and expects these IT suppliers to automate and innovate to support its growth strategy.

    You will be working as business managers, contract manager, integration manager, service manager or one of the 3 suppliers to make Hollywood Dream reach its goals.

    Hollywood Dreams innovates its services, and in this simulation the business managers will bring in new ideas to increase sales and reduce costs. However, without effective collaboration with the suppliers this will be a challenge.

    Later in the year Hollywood Dreams must be ready to launch the new James Bond movie. At this moment the organisation is not ready for such a huge program. But, hopefully there is enough time to prepare the suppliers and the own business processes.

    Can the business work with the suppliers and take advantage of the upcoming blockbuster.

    Hollywood Dreams will help employees to be better equipped to govern, manage and integrate services.

  • You will experience what it means to run an IT service with the support of multiple suppliers and:

    • How you can build the bridge between the business (demand) and underlying service providers (supply) in order to deliver the value that the business needs

    • How you can ensure that suppliers make the best possible contribution to the business

    • How you can ensure the right choices and priorities and made

    • How you can analyse, improve and adjust the contracts when the demand changes

    Hollywood Dreams gives you a real-life experience and prepares you to deal with existing challenges in your organisation.

  • Hollywood Dreams Simulation is suitable for all managers and their employees involved in outsourcing, directing and integrating digital services.

    • Employees of IT (Operations) teams

    • IT managers and team leaders

    • Development teams

    • Business roles

    • Contract Managers

    • Service Integration Managers

    • SIAM specialists

    • Students having followed SIAM training can experiment with translating SIAM theory into practice

  • There is no prerequisite for this simulation.