Helen Madigan

Business Unit Director & Practice Lead

Helen is a professional organisational change and business transformation specialist with over 20 years' experience helping the public service navigate large scale, complex changes.

A strong focus on managing the dynamic relationships between business, IT, BAU and project teams to ensure productive relationships are fostered and the change actually sticks.

Expertise

  • Keeping people front of mind in large scale ICT, service delivery and digital transformation programs to support effective delivery of services, adoption of outcomes long term business change. 

  • Understanding behavioural economics and the application of nudge tactics to change behaviours and maximise adoption

  • Coaching executives, business owners and team leads to enable their role as communicators and advocates of change

Qualifications

  • Qualified IECL Level 1 Organisational  Executive Coach

  • Accredited PROSCI Practitioner including PROSCI Delivering Projects Practitioner

  • PRINCE2 Practitioner

  • IMA Accelerating Implementation Methodology (AIM) Accreditation

  • 6 Sigma Black Belt Practitioner

  • Certified in Workplace raining and Assessment

Nationality

  • Australian citizen

Relevant Experience

Very Large Government Agency (more than 10,000 employees)
Service Integration and Management Specialist
Leading a Program of Work supporting the customer to transition to a multi-vendor IT service delivery model. Helen developed the Service Integration and Management (SIAM) Framework and the target state operating model where the Department will govern the IT service delivery model to enable multiple service providers to provide optimal,  integrated services to the business users.​

Large Agency (1001-10,000 employees)
Organisational Change Specialist
Delivering change services across a portfolio of government initiatives in response to a Royal Commission.   

Very Large Government Agency (more than 10,000 employees)
Organisational Change Specialist
Implementing a significant upgrade to an Electronic Record tracking system for 85,000 staff in Australia and overseas. This built on a previous program as Principal Consultant leading teams to deliver significant organisational change for the initial record system.

Large Agency (1001-10,000 employees
Program Change Lead
Enabled a safer & better-connected workforce by delivering operational communication services that are secure, reliable & provide real time access to information in any location.

Aviation Authority
Change Lead
Supporting their transition to client-centric, digital delivery models.

Large Agency (1001-10,000 employees)
Change & Transition Manager
DHS Child Care Subsidy Program supporting a multi-agency “one team” approach to transition 1.2 million Australian families, 18,000 Child Care Providers, & 7,600 support staff to a new payment system.