Harold Petersen

Director & Principal Consultant


Harold is a management consultant and transformation manager with over 25 years' experience specialising in ICT Strategy & Governance, DevOps, SIAM, ITSM, Project, Programme and Portfolio planning and management and Organisational Change. He has a demonstrated history of implementing successful digital strategy and transformation programs across process, tools/technology and people aspects as well as training, workshop facilitation and leadership coaching.

Expertise

  • Digital strategy & transformation

  • IT Strategy & Governance

  • Service integration & management (SIAM)

  • IT Service Management (ITSM)

  • Training, workshop facilitation, coaching (SCRUM/DevOps/ITILV4/PRINCE2, MSP, SIAM, P3O)

  • Technology Business Management (TBM)

  • Outsourcing management & governance

  • Business Continuity Management

  • Project, Programme, Portfolio, PMO management

Qualifications

  • Harold holds the ITIL Master certificate and has been a DevOps, ITIL, COBIT, MSP and PRINCE2 agile accredited trainer and implementer since 1994 as well as a regular speaker at itSMF, PMI and ISACA:

  • Managing Successful Programmes (MSP) Advanced Practitioner

  • PRINCE2, PRINCE2 Agile and P3O Practitioner

  • ITIL3 Master (one of only three in Australia)

  • DevOps Leader, SIAM, COBIT5, ISO2230,

  • Digital Strategies for Business (Columbia Business School)

  • Lean Change (organisational change)

Nationality

  • Australian citizen

Relevant Experience

Large Agency (1001-10,000 employees)
Principal consultant and transformation lead - ITSM uplift program
Harold was responsible for a Current State Review, Target State Design and – together with the customer’s ITSM team - the establishment of improved ITSM processes and a Continual Improvement capability within the Department’s Digital Solution Delivery division.

Large Agency (1001-10,000 employees)
Principal consultant - Enterprise Governance of IT (EGIT)
Harold was responsible for the design of a COBIT 2019 aligned EGIT Framework in a team responsible for uplifting the Department’s ICT governance. This included the design of an ICT policy framework, the review and recommended refinement of Governance committees for the full range of ICT control areas and the design of an overarching metrics structure to enable performance and compliance controls. Following the design, Harold has been part of the team to support the establishment of practices in line with the framework.

Transportation Management Agency
Principal consultant - Program Management & Assurance Framework
Our customer had a requirement for the management, governance & assurance of a strategic initiative. They required that the initiative be managed and governed as a transformation program, under whose 'umbrella' projects and agile sprint-sequences would together establish an integrated digitised target state. Harold was responsible for the design and delivery of a framework that our customer could use for program management, governance & assurance of its current and any future transformation programs under its portfolio of programs & projects. The framework needed to be based on MSP ('Managing Successful Programmes') best practices, and align with our customer’s ePMO, Project Management, Change Management and Agile standards and practices.

Multiple customers
Principal consultant and Management Trainer SIAM, ITSM, P3M and DevOps
Harold has been responsible for ITIL4, PRINCE2, MSP, SIAM, DevOps and P3O accreditation training, Marslander and Phoenix Project business simulations, bespoke workshop facilitation and a variety of current state reviews and advisory assignments for customers across the private and public sector.