David Buckley

Principal Consultant

David is an IT professional with 25 years’ experience in design, delivery and improvement of ICT services including the development of IT Service Management solutions. He has a demonstrated history of analysis and design of quality IT Services with a focus on identification and delivery of value to customers. He has significant experience in the implementation of transformation and improvement programs across both customer and internal organisations.

Expertise

  • Service design

  • IT Service Management

  • Transformation management

  • Business analysis

  • Process development

  • Data analysis and synthesis

  • Framework development

  • Workshop facilitation

  • Maturity assessment

Qualifications

  • David has a First-Class degree from the Open University (UK) and holds certifications in:

  • IT Service Management:

    • ITIL Expert qualified

    • SIAM Foundation (Scopism)

    • SIAM accredited trainer

  • ServiceNow:

    • Certified Systems Administrator (CSA)

    • Certified Implementation Specialist (CIS-ITSM)

  • Project Management

    • Scaled Agile Framework (SAFe) Practitioner

Nationality

  • Australian and UK citizen

Relevant Experience

Very Large Government Agency (more than 10,000 employees)
Principal Consultant, SIAM Framework Development
David was responsible for customer engagement, advisory services and the analysis, design, development, and implementation of IT Service Management solutions across the Department. This included the design and establishment of a SIAM based IT Operating Model to support the Department’s outsourcing and multi-vendor strategy. In addition, David was responsible for the design and implementation of a configuration management solution to improve control and management of ICT services.

Very Large Government Agency (more than 10,000 employees)
Principal Consultant, IT Service Management Design
David was responsible for the development of requirements and definition of deliverables for an RFQ to enable the Department to select a vendor to deliver a ServiceNow ITSM application. David led a team of consultants to work with customer programs to elicit business needs and translate this into technical requirements. Subsequently, the team were responsible for assuring delivery and for alignment with requirements and customer expectation.

Very Large Government Agency (more than 10,000 employees)
Principal Consultant, Asset Management
David provided the Department with advisory services to uplift their asset management capability focusing on the operational technology . The program of work involved designing an asset management framework aligned to ISO55000, analysis and development of processes, alignment with and implementation into the ServiceNow toolset and completion of organisational change management activities. The resulting uplift in asset tracking, reporting etc. enabled improved decision making leading to reduced costs and greater efficiency.

Telecommunication Company
Principal Consultant, Current State Assessment and Transformation Planning
David supported Connect Tel’s service management and customer engagement transformation initiatives by assessing the current state of their service management and providing detailed and actionable recommendations to meet business priorities. In addition, David completed development work to define engagement and management processes and implementation in the customer’s ITSM toolset.