Damian Waters

Senior Consultant

Over 15 years experience in IT Service Management and Service Integration Management (SIAM), Service Delivery, Client Engagement, and Program/Project Management within the ICT industry. A highly motivated individual, effective in leadership and management, who maintains a strong client-first focus to all his engagements.   

Proven record in application of complex problem solving to overcome constraints, building strong relationships with a wide range of stakeholders. Resolving technical and procedural issues in order to deliver results.

Expertise

  • Account Management

  • IT Service Management

  • Project and Program Management

  • Risk and Issue Management

  • Contract and Commercial Management

  • Conceptual and analytical skills

  • Business case and requirements development

  • Stakeholder Engagement

  • Influencing and Negotiation

  • Governance and Assurance

  • ServiceNow Platform

Qualifications

  • ITIL Foundations 4

  • PRINCE2 Practitioner

  • ITIL Intermediate Certificate Operational Support & Analysis

  • Diploma of Management Qualification

Nationality

  • Australian

Relevant Experience

Very Large Government Agency (80,000+ employees)
Governance Service Delivery Manager, SIAM Service Integrator
As a Senior Consultant IT Service Management Subject Matter Expert (SME) Damian, is a high-level IT professional responsible for designing, implementing, and optimising ITSM frameworks such as ITIL within enterprise environments. Damian acts as a trusted advisor to the client, balancing technical platform capabilities (ServiceNow) with business requirements to improve efficiency, reduce risk, and enhance user experience.

Very Large Government Agency (80,000+ employees)
Governance Change and Release Process Manager, SIAM Service Integrator
Damian was responsible for the provision of governance oversight to designated service providers across the range of Business Services. He performed assurance, compliance, risk management and financial management oversight functions for managed service providers. Damian played a significant role in managing and supporting the Governance Boards and the Service Delivery Management board that monitor and assure delivery performance.  

Private Organisation (20,000+ employees)
Senior Service Delivery Manager - Head of Incident, ICT Operations, Request Fulfilment and Problem Management
Damian acted as an escalation point to support the business with negotiations/resolution of complex issues for areas of responsibility and managed the third-party contributions and business relationships. Damian provided input on strategic issues connected to his areas of responsibility.  He was responsible for ongoing customer satisfaction in accordance with Service Level Agreements and contractual obligations and provided strong leadership and direction to the team.