Chris Phokos

Principal Consultant


Chris Phokos is a tertiary qualified Principal Consultant with broad experience across IT Service Management, Release Management, Change Management, ServiceNow Implementation, Scaled Agile (SAFe), DevOps, Project Management, and Governance and Assurance.

With a background including transformation programs, capability design, service transition, and operational delivery, Chris takes a structured and collaborative approach to his work, focusing on practical, workable outcomes across complex enterprise environments.

Expertise

  • Project Management, Delivery Management and Portfolio Planning

  • Transformation management and OCM

  • Change, Release and Deployment Management

  • Process design and value stream mapping (VSM)

  • IT Service Management (ITSM) and ICT Governance and Assurance

  • Training and workshop facilitation.

Qualifications

  • Bachelor of Business Administration / Bachelor of Management, University of Canberra 

  • SAFe (SAFe) - Leading SAFe Certification

  • SAFe (SAFe) - Scrum Master Certification

  • ITIL v4 Certification

Nationality

Australian citizen

Relevant Experience

Large Agency (1001-10,000 employees)
ITSM Transformation Program Manager
ITSM current state assessment (ITSM, ICT Governance, P3M) and ICT governance review, ITSM Capability Uplift design and implementation, Program Management, Scaled Agile (SAFe) PI Planning, Transition Management, OCM Program facilitation, and design of ServiceNow specifications.

Large Agency (1001-10,000 employees)
IT Consultant
SAFe PI planning, risk and issue management, dependency management, PI event facilitation and coordination, Knowledge Management and Continual Improvement process development and implementation.

Very Large Government Agency (more than 10,000 employees)
Senior ITSM Consultant
Transition Planning and Support and Release Management process development and standardisation, value stream mapping, ITSM current state assessment (ICT governance and ITSM).

Large Agency (1001-10,000 employees)
Senior Change and Release Manage
Process standardisation, alignment, and integration with delivery and ITSM methodologies (Agile, ITIL and SAFe). Responsible for and coordinated releases across significant Health programs – Agile Release Trains.