Business Efficiency and Agility

Our business efficiency practice focuses on improving the effectiveness and productivity of our customer’s businesses by optimising processes, resources, and operations. The goal is to streamline workflows, reduce waste, and ensure that resources (such as time, money, and manpower) are used as efficiently as possible to drive better results. Here are some key aspects of what our business efficiency practice does:

  • Process Optimisation: Identifying and eliminating bottlenecks, redundancies, and inefficiencies in business operations to make processes smoother and faster.

  • Resource Management: Ensuring that resources (people, equipment, time, etc.) are allocated in the most effective way to achieve maximum output with minimal input.

  • Cost Reduction: Analysing asset management, procurement, utilisation etc. to find ways to cut unnecessary costs without compromising on quality or performance.

  • Automation: Implementing technology and systems that automate repetitive tasks, reducing the need for manual intervention and minimising human error.

  • Performance Measurement: Establishing metrics and KPIs (key performance indicators) to monitor progress and identify areas for improvement.

  • Continuous Improvement: Creating a culture of ongoing optimisation and problem-solving, where employees are encouraged to suggest improvements and solutions.

By focusing on these areas, our business efficiency practice helps companies improve productivity, enhance profitability, and stay competitive in a fast-paced environment.

We take a holistic ‘Enterprise’ view, focusing on the end-to end value streams of your organisation – not just individual capabilities or teams. This allows us to improve the integration and efficiency of your services, processes and workflows.

Our Business Efficiency and Agility practice can help you to improve:

  • Engagement Experience – for both Customers & Employees

  • Speed – to deliver services, solutions and to react to change

  • Cost – how to deliver better services with fewer resources

  • Control – understanding your business and ensuring you achieve the outcomes and benefits you need

Our Business Efficiency and Agility Services include:

    • Efficiency current state assessment

    • Service automation assessments / cost/benefit analysis

    • Automation framework design

    • Business analysis and LEAN training

    • Process design and development

    • Tool requirements analysis and alignment

    • Service Management tool solution design & implementation

    • Management of IT Service Management and IT Operations tool implementation

    • Business process and automation transformation planning

    • Transformation Management

    • Communication, Stakeholder Management and Organisational Change services pertaining to ICT executives, business stakeholders, managers, practitioners and suppliers

    • Business Analysts

    • LEAN practitioners and leaders

    • CSI Managers and/or CSI ‘as a Service’

    • Automation specialists

    • ITSM and ITOM tool specialists